Technological advancements have transformed banking for individuals and businesses, rendering traditional strategies ineffective. It is imperative to adopt innovative approaches to address the intensifying disruption in the industry.
OVER 450 CLIENTS COUNT ON SPS
BANKING NOW
59%
of customers recently chose a financial product from a provider other than their main bank.
$89B
of revenues at risk between now and 2025 if card-issuing banks are slow to invest in next-gen payment options
73%
the share of US banks’ working hours which could be impacted by technologies like generative AI
8.1%
the average premium that commercial payments clients would be willing to pay their provider for value-added services
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How to reinvent banking, SPS BANKING SERVICES
Payments Processing
SPS provides end to end Payments Processing services from digitizing, classification and straight-through processing to exception handling. We operate Lockbox services for major global banks ensuring the highest level of quality, compliance and fraud prevention.
Credit & Lending Processing / Leasing Contract Management
SPS provides end-to-end Business Process as a Service (BPaaS) solutions for credit and automotive leasing. Our scalable platform supports loan origination, onboarding, servicing, and collection for mortgages, consumer loans, and auto loans. For leasing, especially in automotive, we manage everything from vehicle configuration to invoicing, insurance claims, and payment allocation—ensuring seamless lifecycle management for major leasing companies.
Onboarding & Compliance Services
SPS performs cross-channel processing of B2B and B2C onboardings and master data management services for banks, investment advisors, leasing companies and insurances. Our workflow strictly complies with all relevant regulatory requirements such as digital customer identification, anti-money-laundering, KYC and counterterrorism.
Pension Plan Administration
SPS helps insurances and banks to efficiently manage their admin intensive portfolio of products, such as Riester in Germany. SPS offers processing of the complete life cycle of contracts and managing complex cases.
Depot service
Pending text
Customer Communications and Document Output
Our services provide a dynamic communication platform that helps businesses effectively engage with their customers. In today's connected world, people expect to communicate anytime, anywhere, through their preferred channels. While new market entrants are fully digital, established businesses need to adopt an omnichannel strategy. However, legacy systems, data availability, and channel orchestration present significant challenges for large companies.
Flexible Workplace Solutions and Services
Enhance collaboration and productivity with our Hybrid Workforce Experience services. We create connected workplaces for onsite and remote teams, offering solutions like virtual receptions, desk booking, smart lockers, and digital mail management. Trusted by leading businesses, we help you redefine success for your hybrid workforce.
HR: Payroll and More
It is business-critical to ensure employees receive their salary correctly, on time and alongside any additional HR support that is required. Doing so requires the provision of high-quality services, delivered by people equipped with the latest know-how in legal regulations, technologies and processes. This is what we do at SPS.
We stand for payroll services with character. Our services, and our people, are dedicated to your company’s security, employee satisfaction and long-term success.
Transform Banking Operations with Business Process Outsourcing (BPO)
Over 60% of banks recognize Business Process Outsourcing (BPO) as a game-changing strategy to tackle key challenges like cost optimization, digital transformation, and labor shortages. BPO drives success by ensuring reliability, compliance, and high-quality standards.
With up to 75% of manual processes in banking ripe for automation, outdated legacy systems and error-prone human data processors are major cost drivers. Modernizing these processes is essential to stay competitive.
At SPS, we partner with 35% of the world’s largest banks to revolutionize their operations. From automating standard tasks like address updates and credit card statements to executing full-scale digital transformations, we help banks boost efficiency, reduce costs, and improve customer experiences.
Whitepaper
Handelsblatt Research Institute Banking Study
Executive Summary
Results from a survey of 174 banking leaders on current and emerging challenges—and how outsourcing can help address them strategically.
NEAR-& OFFSHORING: YOUR OPPPORTUNITY TO SCALE
SPS facilitates clients in scaling their services through its locations in Hungary and Vietnam, thereby managing peak workloads and preventing backlogs. Clients benefit from access to a global talent pool while ensuring adherence to local data protection regulations. Additionally, SPS stands as the sole provider in Germany fully certified with PCI, the highest data protection standard in the credit industry, in conjunction with ISO 27001.
